Please allow 5-10 business days to process your order. Once your order is shipped you will receive an email with your tracking information. Should there be a delay in the processing of your order you will receive an email with an explanation and any steps needed on your behalf to complete the order.
*Some c items are shipped directly from the brand themselves (“Vendor Direct”).
Since each TheEssentialsClothing brand ships from its own warehouse, your Drop Ship item(s) will arrive separately from the rest of your Karmaloop order. If you order from multiple Vendor Direct brands, you will receive separate packages from each brand. Once the tracking numbers become available you will be emailed separate tracking notifications per brand.
There are a number of reasons why you may not be getting these emails. One way to assure you receive these emails is to add firstname.lastname@example.org to your address book. By doing this you are telling your Internet Service Provider our emails are not spam and they will not go in your junk folder or be bounced by your ISP.
All orders with items shipped directly from their own fulfillment facility (“Vendor Direct”) are subject to a $6.00 USD mandatory warehouse fee. For items coming from our own warehouse, our shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before you complete your order.
Shipments to PO boxes or military addresses are shipped via USPS only.
Sales tax will be added to orders being sent to California, Connecticut, Colorado, Georgia, Indiana, Louisiana, Kentucky, Michigan, Maryland, Oklahoma, Ohio, Virginia, Nevada, Texas, Arizona, North Carolina, Washington, Wisconsin, Utah, Iowa, Idaho and Illinois.
Since your gear most likely shipped from an outside warehouse the instructions for returning them may vary.
1. Items must be returned within 30 days.
2. Return merchandise must be unworn and in its original packaging with all tags attached.
3. Intimates and swimwear may not be returned.
4. Shoe boxes may not be used as the shipping box.
5. Sale or Bargain Items cannot be returned for refund. You may return for store credit or exchange.
***All shipping charges including regular shipping and Expedited shipping costs are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.
Extended Holiday Return Policy:
The Essentials Clothing items Purchases made November 23, 2019 — December 24, 2019 may be returned through January 12, 2020 for refund or exchange for shipped direct item(s) restrictions apply. Contact customer support for further assistance.